999bs Privacy Policy
We treat your personal information with the utmost importance. Read this policy to learn in detail — what information is collected, why it is collected, and how it is kept secure.
Introduction & Scope
Understand how this privacy policy applies.
999bs ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. When you use our website, you voluntarily provide certain personal information. This Privacy Policy ("Policy") ensures full transparency about how that information is collected, used, stored, and protected.
This Policy applies to all digital services of 999bs — including our main website, mobile version, and all services under our umbrella. By using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please contact us at [email protected] before using the service.
999bs is intended only for individuals aged 21 and above. Registration or use of the service by minors is strictly prohibited, and we do not knowingly collect any information from minors.
What Information Do We Collect?
A complete list of information collected from you.
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Information
Information required to process transactions:
- Mobile banking number (bKash, Nagad, Rocket, or Upay)
- Deposit and withdrawal history
- Transaction amount and time
- Type of payment method
Full card numbers or bank account details are not stored on our servers.
Usage Information
Information automatically collected while you use the platform:
- Gameplay history and statistics
- Betting activity and amounts
- Active time on the platform
- Preferred game categories
- Bonus and promotion usage
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Operating system
- Device type (mobile/desktop)
- Referral source and landing page
- Session duration
We only collect information that is necessary for providing our service, ensuring security, and improving the user experience. We refrain from collecting excessive or irrelevant information.
Cookies & Tracking Technologies
How our website uses cookies.
Cookies are small data files stored in your browser. 999bs uses cookies for various purposes — maintaining your login state, remembering your preferences, and improving platform performance.
Essential Cookies
These cookies are indispensable for the basic functioning of the platform. Without them, login, payments, and game loading will not work. There is no option to disable these cookies.
Analytical Cookies
We use these cookies to understand which pages are used most and where users are encountering difficulties. No personal identity is revealed — data is analysed in aggregate.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other customisations. They help you get the same experience on your next visit.
Cookie Controls
You can manage cookies at any time from your browser settings. However, disabling certain essential cookies may limit platform functionality.
Most modern browsers provide options to manage cookies. You will find these options in your browser's "Settings" or "Privacy" menu.
We exercise maximum caution regarding third-party advertising or tracking cookies and keep them limited where necessary.
How Is Your Information Used?
The specific purposes for which collected information is used.
999bs uses your information only for specific and legitimate purposes. Those purposes are described in detail below:
Service Delivery
Creating and managing accounts, processing transactions, providing bonuses and promotions, and keeping the gaming experience running.
Security & Fraud Prevention
Detecting unauthorised access to accounts, preventing fraudulent transactions, and complying with anti-money-laundering policies.
Customer Support
Responding to your complaints and questions, resolving technical issues, and continuously improving the quality of service.
Platform Development
Analysing which features are used most to make the platform more usable and effective.
Communication
Informing you about important account-related messages, security notifications, and changes to policies.
Responsible Gaming
Identifying unusual gaming behaviour and providing the necessary support and limit-setting tools to protect you.
999bs never sells your personal information or transfers it to commercial advertisers. Your information remains within our own services.
Disclosure of Information to Third Parties
In which circumstances information may be shared with third parties.
We give the highest priority to your privacy. However, in certain specific situations, sharing information with third parties may be necessary:
Service Partners
Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and security service providers are our partners. Only the information required for each partner to carry out their specific function is sent to them.
Each partner is contractually bound to comply with our privacy standards.
Legal Obligations
In response to a court order, government directive, or lawful request from a law-enforcement agency, we are obliged to provide relevant information. In such cases, we provide only the minimum information legally required.
Fraud & Abuse Prevention
In cases of multiple account creation, fraudulent transactions, or system abuse, relevant information may be shared with verification bodies.
Business Transfer
If for any reason ownership or management of 999bs changes, the collected user information may be transferred to the new operating entity. Registered users will be notified in advance in such a case.
Outside of the above circumstances, your information is not shared with any external party for any other reason. In particular, your information is not sold or transferred to advertisers, data brokers, or unrelated third parties.
Data Security Measures
Our technical and administrative steps to protect your data.
999bs uses industry-standard security technology to protect your personal and financial information. Our security framework is multi-layered and continuously updated.
Encryption Technology
- All data transfers are secured through SSL/TLS encryption
- Stored sensitive information is kept in encrypted form
- Passwords are never stored in plain readable form
- Payment information is not stored directly on our servers
Access Control
- Only authorised staff have access to user information
- All data access is logged and audited
- Staff receive regular privacy training
- A minimum necessary access policy is followed
Infrastructure Security
- Firewall and intrusion detection systems are active
- Regular security audits and vulnerability assessments
- Information is stored in secure data centres
- 24/7 security monitoring system
Security Breach Scenario
If a security breach occurs for any reason and your personal information is put at risk, we will notify you as quickly as possible.
The notification will include details of the nature of the breach, the type of information affected, and the steps we have taken.
Your Rights
You have legal rights over your personal information.
You have specific rights over your personal data. 999bs respects these rights and supports you in exercising them:
Right to access information
You can request to know what information we hold about you. This request is generally fulfilled within 30 business days.
Right to correct information
If any information stored in your account is incorrect or incomplete, you can request a correction. Many details can also be updated directly from your profile settings.
Right to delete information
In certain circumstances, you can request that your personal information be deleted. However, some data may need to be retained for a specified period due to legal or regulatory obligations.
Right to restrict processing
In some cases, you can request a temporary restriction on the processing of your data — for example, if the accuracy of the data is in dispute.
Right to data portability
You can request a copy of the data we hold about you in a structured, machine-readable format.
Right to object
You have the right to object to certain types of data processing, particularly for marketing communications. Such requests will be acted on as soon as they are received.
To exercise any of the rights listed above, email us at [email protected]. Once your identity is verified, your request will be processed within the designated timeframe.
Data Retention Period
How long we keep your information.
999bs retains personal data only for as long as necessary. The retention period depends on the type of data and the purpose for which it is held.
Active accounts
All relevant data is retained while your account is active. This is necessary for providing services and ensuring security.
Closed accounts
Certain data must be retained even after an account is closed. Financial transaction records and data required for fraud prevention are kept in accordance with applicable regulations.
Deletion after retention period
Once the designated retention period expires, data is securely deleted or anonymised in a way that no individual can be identified from it.
Special circumstances
Data may need to be retained for a longer period in the following cases:
- During ongoing legal disputes or investigations
- In accordance with directives from regulatory authorities
- When required as evidence in a fraud investigation
Even in these circumstances, data will be used only for the relevant purpose.
Policy Changes and Updates
How this policy may change.
999bs may update this privacy policy from time to time to improve its services and to comply with applicable laws. For any significant changes, we will notify registered users in advance.
Notifications of changes will be provided in the following ways:
- A notification sent to the registered email address
- A prominent notice displayed on the website
- The updated date published at the top of this page
Continued use of the platform after significant changes have been made will be taken as your acceptance of the revised policy. If you do not agree, you may stop using the service and contact us at [email protected].
The policy may also be updated for minor edits, language refinements, or legally required changes without a separate notification. You are therefore advised to review this page regularly.
Policy version
The latest version of this policy will always be available on this page. To request a copy of a previous version, contact us at [email protected].
If you have any questions about policy changes, please get in touch with us.
Privacy Contact
Contact us for any privacy-related questions.
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 999bs support team. Our team is available seven days a week, twenty-four hours a day, and is ready to assist in both Bengali and English.
For privacy-related requests, contacting us from the email address registered to your account will speed up identity verification.
Live chat
For quick assistance, use the live chat option on the website. This is the most effective way to get an immediate answer to general questions.
Request processing
The following process is generally followed for privacy-related requests:
- Confirmation message upon receipt of the request
- Identity verification (if required)
- Request evaluation and processing
- Informing you of the outcome
For complex requests, additional information or verification may be required.
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