Frequently Asked Questions
All answers to your questions about 999bs, right here
On this page you'll find clear and straightforward answers to any question about depositing funds, withdrawals, account management, or casino games.
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The questions that commonly come up when using 999bs are organized into four categories: withdrawals, deposit methods, account management, and casino game basics. Each answer is written in brief, plain language so you can find a solution quickly. If you can't find the answer to your question, 999bs live chat support is always available.
All Q&As
You'll find the relevant questions under each category heading. Click on a question to expand the answer.
Withdrawals
Yes, when withdrawing funds from 999bs, the mobile wallet number you use must be registered in your own name. Withdrawals to bKash, Nagad, Rocket, or Upay numbers registered under someone else's name are not allowed. This is an important rule enforced for security purposes.
999bs typically takes between 15 minutes and 2 hours to process a withdrawal. During periods of high traffic, there may be some delay. If more than 2 hours have passed, contact support via live chat or email and provide your withdrawal reference number.
The minimum withdrawal amount at 999bs is ৳500. Withdrawal requests for less than this amount will not be processed. Submit a withdrawal request only once your balance has reached at least ৳500.
Yes. The 999bs payment system is active 7 days a week, 24 hours a day (BST). Withdrawal requests can be submitted at night or on Fridays and Saturdays, and they will be processed within the normal timeframe.
"Pending" means your request is waiting to be reviewed — this is a normal part of the process. Once verification is complete, the status will change and the funds will reach your wallet. If it remains pending for a long time, contact 999bs support.
Deposit Questions
Log in to 999bs, go to the Cashier page, and select the "Deposit" option. Then choose bKash. Send a "Payment" from your bKash app to the merchant number shown on screen. Once the transaction is complete, enter the transaction ID in the form to confirm the deposit.
The minimum deposit amount for each payment method is ৳100. So it is possible to start with a very small amount. If you send less than ৳100, the transaction may not be credited to your account.
999bs currently supports four mobile financial services: bKash, Nagad, Rocket, and Upay. The minimum deposit for all of these methods is ৳100. Select your preferred method on the Cashier page.
999bs does not charge any service fee on deposits. However, your mobile wallet provider (such as bKash or Nagad) may deduct a transaction fee according to their own policy. Contact your wallet operator directly to find out about those fees.
Yes, Nagad is one of the supported methods at 999bs. Go to the "Deposit" option in the Cashier, select Nagad, send the payment from your Nagad app to the number shown, and submit the transaction ID in the confirmation form. Your balance is usually updated within a few minutes.
Account Questions
Go to the 999bs registration page and fill in the form with your phone number, preferred username, and password. You must be at least 21 years old. Once your account is created, log in and activate the welcome bonus through your first deposit.
Click the "Forgot Password" link on the login page. Enter your registered phone number or email. A verification code will be sent to you. Use the code to set a new password. If you have trouble, contact the support team.
Yes, some information can be updated directly from the profile settings. For details that cannot be changed through self-service — such as the registered phone number — contact the support team and provide the necessary identification documents.
Common causes of login issues are: an incorrect password or username, the account being temporarily locked after multiple failed attempts, or a browser cache problem. Clear your browser cache and try again. If you've forgotten your password, reset it. If the problem persists, contact support.
Usernames generally must be a combination of letters and numbers, and once set they can be difficult to change, so choose carefully. Passwords are best set with at least 8 characters, combining uppercase and lowercase letters with at least one number. Avoid using passwords that are easy to guess.
Casino & Table Games
Yes, the 999bs live casino is fully supported in mobile browsers. There is no need to install a separate app. Open a browser on any Android or iOS smartphone, log in, and enter the live casino section.
In Baccarat, you bet on one of three options: "Player", "Banker", or "Tie". The card values are added up, and whichever side's total is closest to 9 wins. When the total is 10 or more, the first digit is dropped. It is a game of chance — no strategy can guarantee a result.
They are two separate games. Teen Patti is essentially a South Asian three-card poker where the player with the best card combination wins. Andar Bahar is simpler — one card is revealed and you bet on whether the matching card will appear on the "Andar" or "Bahar" side.
The simplest bets in Roulette are Red/Black, Even/Odd, and number ranges of 1-18 or 19-36 — these pay out at roughly 1:1. Betting on a specific number gives a higher payout but a lower chance of winning. For first-time players, starting with low-risk bets is a good idea.
Yes, in live casino games a trained dealer deals cards or spins the roulette wheel from a studio in real time, and the entire process is shown on your screen via video streaming. It is the closest you can get to a real casino experience from home.